Return Policy

 We want you to be 100% happy with every item you receive from us. If you have any questions or concerns about your order, please contact us so we can assist you.  

Any new gear can be returned within 30 days of receipt. Used gear can be returned within 7 days of receipt. Returns must be shipped in the original packaging or they may be subject to a restocking fee.

Click here to create a return request

 

Damaged and Defective Items

Most items are inspected for defects prior to shipment. If you believe you received a defective item, or an item that was damaged in shipment, please contact us immediately. We need to be notified of shipping damage or issues with the item within 48 hours of item receipt in order to process your request in a timely manner. Items that are returned with signs of use (pick marks, buckle-rash, etc) may be subject to a restocking fee. If you received an item that was damaged in shipment, please keep any boxes or shipping materials as proof of damage. We purchase shipping insurance on most items in the event that shipping damage does occur.

 

Shipping Costs

The buyer is responsible for return shipping charges and if a return label is emailed to you, that charge will be deducted from your refund payment. If your order qualified for free shipping, that cost will also be deducted from your refund payment. If you received an item that was damaged or defective, and notified us about the issue right away, we will pay all shipping costs.

 

If you have any questions about your order, please contact us at 516-218-6685, or email us at support@safehavenmusic.com